Return a product purchased directly from Management-Ware Solutions.
This document provides information on how to return a Management-Ware Solutions product purchased in Canada.
Management-Ware Solutions doesn't accept returns for the following products, regardless of where they were purchased:
• Products obtained through a volume license or an employee purchase program.
• Not-for-resale (NFR), pirated, tryout, or free-of-charge products or versions.
• Products purchased from an online auction site, or from an individual.
• Products or versions of products that Management-Ware Solutions no longer distributes or supports.
Return a product (software) purchased directly from Management-Ware Solutions
Management-Ware Solutions will exchange or refund the purchase of a product or support contract that you purchased directly from Management-Ware Solutions if you contact Management-Ware Solutions to request the return within 30 days of receiving the product.
Return software for a refund
To return a product (software) purchased directly from Management-Ware Solutions:
1. Contact Customer Service by phone at 514- 381- 7722 or toll free 1 866 681 7722. Customer Service will request the following information:
• The order number.
• Your name.
• The product you're returning.
• The serial number, if applicable.
• The reason for the return.
• The purchase price before tax.
2. Downloaded from the Management-Ware Solutions website, don't return the product:
• If the product was downloaded from the Management-Ware Solutions website, don't return the product to Management-Ware Solutions. Instead, print and complete a Letter of Software Destruction, attached here as a PDF file, and return it to the address or fax number listed on the letter. (Be sure to tell Customer Service if you prefer to receive a copy of the letter by mail or e-mail.)
Management-Ware Solutions Inc.
c/o Customer Service
230 Henri – Bourassa E. Suite 205
Montreal (Quebec), H3L 1B8, Canada